Branch Manager for Ghazni

Job Summary

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, marketing, customer service and security & safety in accordance with the Bank's objectives/policies. The Branch Manager is ultimately responsible for the profitability and productivity of the branch; and he/she directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports to branches departments and COO/DY_COO.

Key Duties and Responsibilities:

• Implements strategies to achieve goals assigned to the office as established in the Bank’s overall strategic plan; assists in the development of the annual budget for the branch and adheres to budget parameters.
• Supervise the day to day operational functions of the Bank including, cash management, ATM; overseeing teller and customer service duties; and assisting with customer transactions to ensure that all activities are compliance with all banking laws and regulations and Procedures.
• Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation.
• Achieves individual and branch goals through new business sales, referrals and retention of account relationships.
• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure quick and proper response to all reasonable customer requests.
• Actively participates in community organizations and activities in a manner, which reflects favorably on the Bank.
• Ensure audit controls are followed and Comply with all applicable laws and regulations to protect the bank from unnecessary risk and exposure.
• Maintain staff schedules to provide adequate coverage at all times.
• Conducts performance evaluation of the branch staff and provide them regular feed-back in order to improve staff’s skills and capabilities.
• Supervise the cleanness and keeping fix asset of the branch.
• Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
• Assessing market conditions and identifying opportunities.
• Responsible to keep vault keys and while be on leave he/she should handover the keys to his/her backup person and get his/her signature on Key Register.
• Understand, adopt, and adhere to organizational policies, procedures and guidelines as well as Train and Explain to Staffs.
• Conducts daily sales and operation assessments and monitors every transaction made in the branch.
• Reconcile Physical Cash with system report before day end and Close the branch Treasury (vault) as per Cash Management Procedure/Bank Instruction and Report immediately any Shortage in Cash to line manager.
• Has ability to solve incident issues.
• Sends reports to the Branches General Manager and provides updates of the business status.
• Any other task assigned by Line Manager or will be assigned other duties and responsibilities as may be required to meet the goals and objectives of the bank.

Job Requirements

Education: Bachelor’s degree in BBA, Economics, Finance & Banking, Master’s degree is preferred.

Experience: Minimum 4 Years’ Experience as Branch Manager in Banking institution. 

Skills and Competencies:

• Customer Service and Customer Service Relationship management
• Professional and innovative.
• Persuasiveness and disciplined
• Effective communication skills
• Fluent in English, Dari and Pashto
• Operation Control skills and Cost-benefit analysis skills
• Data analysis skills
• Emergency and disaster management skills
• Need to be a leader, a problem solver and be goal-oriented.
• Ability to analyze and improve process.
• Ability to work under pressure and meet deadlines
• Excellent written and verbal communication skills