Client Experience & Sales Officer

Job Summary

The Client Experience & Sales Officer serves as the first point of contact for clients at Madina Specialized Center, delivering a premium and professional customer experience. This role is responsible for welcoming clients, managing appointments, supporting service and product sales, handling billing and payments, maintaining accurate records, and coordinating with the clinical team to ensure smooth daily operations. The successful candidate represents the Madina brand through excellent communication, professionalism, attention to detail, and a strong commitment to customer satisfaction and operational excellence.

Job Requirements

Education

• Bachelor's degree in Business Administration, Management, Marketing, Public Administration, or a related field.

Experience

• Minimum 3 years of proven experience in customer service, front office, reception, hospitality, healthcare, retail, or sales.
• Experience in a clinic, hospital, wellness center, or luxury service environment is a strong advantage.

Language Skills

• Excellent verbal and written communication skills in Dari, Pashto & English.

Technical Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Comfortable using appointment scheduling systems, CRM software, POS systems, and digital communication platforms such as WhatsApp Business.
• Good typing and computer skills.

Sales & Customer Service

• Strong customer service and interpersonal skills.
• Ability to identify customer needs and recommend suitable services and products.
• Confidence in achieving sales targets while maintaining a customer-first approach.
• Excellent telephone etiquette and professional communication skills.

Personal Competencies

• Professional appearance and excellent personal grooming.
• Outstanding communication and active listening skills.
• Strong organizational and time management abilities.
• High level of integrity, honesty, and confidentiality.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy in handling appointments, billing, and cash transactions.
• Positive attitude with a solution-oriented mindset.
• Team player with the ability to collaborate effectively across departments.
• Ability to apprear in front of Camera and present

Preferred Qualifications

• Experience working with CRM or appointment management software.
• Previous experience in luxury hospitality, healthcare, aesthetics, or premium customer service.
• Training in customer service, sales, or communication is an advantage.

What We Are Looking For

We are looking for a professional who can represent the Madina Specialized Center brand by delivering an exceptional client experience, building lasting customer relationships, supporting business growth through ethical sales, and maintaining the highest standards of professionalism, confidentiality, and service excellence.