Financing and Recovery Officer

Job Summary

 

The Financing and Recovery Officer will be responsible for supporting the branch in the identification, assessment, processing, disbursement, monitoring, and recovery of financing in accordance with Momin Afghan Microfinance Institution's approved policies, procedures, internal controls, and Sharia principles.

The position holder will be responsible for maintaining a healthy financing portfolio by conducting proper customer assessments, monitoring financed businesses and activities, following up on repayments, and taking timely recovery actions on overdue accounts.

The successful candidate will work closely with the Branch Manager, Credit/Financing, Finance, Risk & Compliance, and other relevant departments to ensure responsible financing, effective portfolio management, and timely recovery

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Key Responsibilities

Financing Responsibilities

• Identify and develop potential financing customers in accordance with the institution's target market and approved financing products.
• Explain MAMI's financing products, eligibility criteria, terms, conditions, and repayment requirements to prospective customers.
• Conduct customer visits and assess the nature, viability, and financial condition of the customer's business.
• Collect and verify required customer information and supporting documents.
• Conduct proper customer due diligence and ensure that required documentation is complete and accurate.
• Analyze customers' business activities, income, expenses, cash flows, repayment capacity, and financing requirements.
• Prepare financing applications and recommendations based on the findings of the customer assessment.
• Ensure that proposed financing is consistent with approved financing policies, procedures, and Sharia requirements.
• Follow up on financing applications throughout the approval and disbursement process.
• Ensure that financing documentation is properly completed before disbursement.
• Maintain accurate and up-to-date records of customers and financing cases.

Portfolio Monitoring

• Regularly monitor the performance of the assigned financing portfolio.
• Conduct post-disbursement visits to financed customers and verify the proper utilization of financing.
• Monitor customer businesses and identify early warning signs of repayment difficulties.
• Maintain regular contact with customers and provide appropriate follow-up regarding repayment schedules.
• Track portfolio quality, overdue installments, and customers at risk of default.
• Report significant portfolio concerns to the Branch Manager on a timely basis.
• Work toward maintaining a healthy portfolio and minimizing portfolio-at-risk (PAR).

Recovery Responsibilities

• Follow up regularly with customers regarding due and overdue installments.
• Contact customers with overdue payments and determine the reasons for delayed repayment.
• Conduct field visits to customers with outstanding obligations when required.
• Develop appropriate follow-up and recovery plans in coordination with the Branch Manager.
• Maintain accurate records of recovery activities and customer commitments.
• Escalate serious or persistent delinquency cases to the Branch Manager and relevant departments.
• Support the implementation of approved recovery actions in accordance with MAMI policies and procedures.
• Maintain professional and respectful communication with customers throughout the recovery process.
• Ensure that all recovery activities are conducted fairly, professionally, and in accordance with applicable policies and procedures.

Reporting & Documentation

• Prepare daily, weekly, and monthly financing and recovery reports as required.
• Maintain accurate records of financing applications, customer visits, repayments, overdue cases, and recovery activities.
• Ensure timely updating of customer and portfolio information in the relevant MIS/system.
• Reconcile assigned portfolio information with relevant branch records where required.
• Provide accurate information for branch management and portfolio review meetings.
• Maintain confidentiality of customer, financing, and institutional information

Job Requirements

Job Requirements

Education

• Bachelor's degree in Business Administration, Finance, Economics, Accounting, Management, or a related field from a recognized university.
• Candidates with relevant professional qualifications and substantial experience in microfinance or financial services may also be considered.

Experience

• Minimum 2 years of relevant experience in microfinance, banking, financing, credit, loan recovery, portfolio management, or a related field.
• Previous experience in a microfinance institution or Islamic financial institution will be an advantage.
• Practical experience in customer assessment, field visits, financing appraisal, and recovery will be highly preferred.

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Technical Skills

• Good understanding of microfinance operations and financing processes.
• Good understanding of customer assessment and repayment capacity analysis.
• Knowledge of financing portfolio monitoring and recovery techniques.
• Ability to analyze basic business financial information, income, expenses, and cash flows.
• Good understanding of financing documentation and internal controls.
• Familiarity with PAR, delinquency, portfolio quality, and recovery indicators.
• Knowledge of Islamic financing products, particularly Murabaha, will be an advantage.
• Good working knowledge of Microsoft Office, particularly Microsoft Excel.
• Ability to use MIS or other financial/portfolio management systems.
• Ability to prepare accurate reports and maintain proper documentation.

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Personal Competencies

The successful candidate should demonstrate:

• High level of integrity, honesty, and accountability.
• Strong communication and negotiation skills.
• Good customer service and relationship-management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in the field and conduct frequent customer visits.
• Ability to work under pressure and meet portfolio and recovery targets.
• Strong follow-up and time-management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and respectful approach toward customers.
• Commitment to institutional policies, procedures, and ethical standards.

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Language Requirements

• Pashto: Fluent
• Dari: Good command
• English: Basic to intermediate working proficiency